PortalGuard: Tutorial: Self-service Password Reset
Filed under: PortalGuard, Self Service Password Reset
Most studies show the cost of password resets can range from $25-75 per incident and make up around 30% of Help Desk calls. This provides ample reason and demand for password reset and recovery tools which empower the user. By allowing users to self-service their own account and password management needs, organizations can effectively offer 24/7 access and maintain productivity. How will roaming users change their password remotely or how will a forgotten password be recovered on a laptop with an encrypted hard drive? These requirements determining your budget and current Help Desk costs without a solution in place will allow you to forecast your ROI and further narrow down the vendor selection. The evolution of self-service password reset and whether the vendors you are evaluating are keeping pace. Entry point solutions are now expected to go beyond simple password resets to accept multiple scenarios which may include disconnected users, auditing and leveraging devices such as mobile phones. True success of a self-service password management solution will be measured by the users’ satisfaction and an overall reduction in the frequency of their calls to the Help Desk for support. Self-service password reset is the process a user initiates to prove their identity with the end goal of resetting their password. Self-service password recovery is similar, but the end goal is obtaining the current password value without changing it. The user can be authenticated using various methods.
We hope you enjoy a video we made on the subject of Self-service Password Management: http://youtu.be/bjnnUdukPlQ
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The PortalGuard software is an authentication platform which is focused on enhancing usability, while maintaining a balance between security, auditing, and compliance for your web and desktop authentication requirements. PortalGuard provides capabilities including multi-factor authentication, self-service password reset, password synchronization and single sign-on which can be seamlessly configured by user, group, or application.
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